Versand

Thank you for choosing PixelToPin. We specialize in custom enamel pins, challenge coins, medals, keychains and custom metal products manufactured for customers worldwide.

Production Time

Because all products are custom-made, production begins after artwork approval and payment confirmation.

Estimated production times:

• Enamel Pins: 7–15 business days
• Challenge Coins: 10–18 business days
• Medals & Keychains: 10–18 business days
• Complex or large-volume orders may require additional time

Production timelines are estimates and may vary depending on order complexity, quantity and seasonal demand.

Shipping Time

After production is completed, orders are shipped worldwide from Asia through international shipping carriers.

Estimated shipping times:

• Express Shipping: 3–7 business days
• Standard Shipping: 7–15 business days

Delivery times may vary depending on destination country, customs clearance, carrier conditions and local delivery services.

Shipping Carriers

We may use DHL, FedEx, UPS, EMS or other reliable international carriers depending on the destination and shipping method selected.

Customs & Import Duties

International customers are responsible for any customs duties, taxes or import fees required by their country.

PixelToPin is not responsible for delays caused by customs inspections or import procedures.

Order Tracking

Tracking information will be provided once your order has been shipped.

Please allow some time for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

PixelToPin is not responsible for failed deliveries caused by incorrect addresses, missing contact information or refused shipments.

Shipping Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

• Customs clearance
• Weather conditions
• Carrier delays
• Public holidays
• Force majeure events

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible. We will assist in working with the shipping carrier to resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact:

Email: hello@pixeltopin.com

Website: www.pixeltopin.com