Frequently Asked Questions

Home FAQ
01 What is your minimum order quantity (MOQ)?
Our standard MOQ starts from 50 pieces for most custom products. Please contact us if you have special project requirements.
02 What products do you manufacture?
We manufacture custom enamel pins, challenge coins, medals, keychains, metal badges and other custom metal products.
03 Can you help with my artwork?
Yes. Our team can review your artwork and provide a free digital proof before production.
04 What file formats do you accept?
We accept AI, EPS, PDF, PSD, PNG and JPG files. High-resolution artwork is recommended.
05 How long does production take?
Typical production time is 7–15 business days for enamel pins and 10–18 business days for coins, medals and keychains.
06 Do you provide digital proofs?
Yes. A digital proof will be provided for approval before production begins.
07 Can I make changes after approving the artwork?
Once artwork is approved and production has started, changes may not be possible. Please review all details carefully before approval.
08 What plating options are available?
We offer gold, silver, black nickel, rose gold, antique gold, antique silver, antique bronze and rainbow plating.
09 What special effects do you offer?
We offer glitter, glow in the dark, transparent enamel, screen printing, epoxy coating, sandblast finish and dual plating.
10 Do you ship internationally?
Yes. We ship worldwide, including North America, Europe, Australia, Asia and other regions.
11 Which shipping carriers do you use?
Depending on the destination, we may use DHL, FedEx, UPS, EMS or other reliable international carriers.
12 What payment methods do you accept?
We accept secure payments through PayPal, Shopify Payments where available, and major credit cards.
13 Can I reorder a previous design?
Yes. We can usually reproduce previous designs using existing production records.
14 Are your products suitable for businesses and organizations?
Yes. We regularly manufacture products for brands, artists, schools, events, non-profit organizations, military units, corporate clients and collectors.
15 How do I get a quote?
Submit your artwork through our Contact page or quote form. Our team will review your project and provide a quotation.
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Still Have Questions?

Our team is ready to help with your project. Feel free to reach out anytime.

✉ hello@pixeltopin.com

🌐 www.pixeltopin.com